Terms and Conditions and Policies
Ownership of the Artwork: who actually owns the Artwork?
I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the collector has also purchased the full or partial rights to the artwork. To discuss purchasing the rights, contact me. The collector or buyer may not reproduce the artwork in any way without written permission. If the artwork ends up being reproduced in a magazine or other media I only ask for credit. When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.
Return & Cancellation Policies:
All original art sales are final. Cancellations, exchanges and refunds are not available.
Art Print Policies:
Exchange & Return Policy: All fine art reproduction print sales are final. We are not able to offer refunds or returns as all prints are "made to order". We do allow exchanges only for the "Unframed" print option within 7 calendar days from the date of delivery for prints in undamaged condition. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 5% restocking fee based on the total price of the original print(s) being exchanged.
Cancellation Policy: All fine art reproduction print sales are final. Art print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund.
Lost, Damaged, or Stolen Policy: Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced if warranted. No refunds will be given.
Seconds Sale or any other sale: All sales are final. Cancellations, exchanges and refunds are not available.
Framed Artwork Policies:
Frames and framed artwork are currently only available in the domestic Australia post option. Framing is an additional investment from the buyer and requested with the purchase of a fine art reproduction print. Framing occurs at time of printing and is invoiced separately.
Cancellation & Exchange Policy: All frames and framed artwork are final sale. Refunds, returns and exchanges are unavailable as all frames are made to order. Framed artwork orders can only be cancelled if we have not yet submitted your frame order and/or artwork to our framer for fulfillment. Framed artwork orders are sometimes sent to our framers immediately so there is no guarantee you will be able to cancel or make changes to your frame(s) and/or artwork(s) order once you place your order. Due to the costs associated with every order, regardless if it has been fulfilled, you will be charged a 5% cancellation fee based on the total cost of your framed artwork order.
Return Policy: We are unable to accept any returns for frames. All stretched, frames and framed print sales are final sale.
Lost, Damaged, or Stolen Policy: Any damaged, lost, or stolen frames and/or framed artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.
Damaged Frame Disposal Policy: In the instance that a replacement frame is issued, our framer requires that damaged frames be disposed of by the recipient and to provide photographic evidence of doing so.
Print Order Processing Time: This refers to the time it takes for us to receive you order and print / prepare it for shipping. This typically falls in the range of 3-10 business days, depending on how busy we are. Estimated shipping times at checkout are in addition to our order processing time.
Framed Artwork Order Processing Time: Please allow about 2-3 weeks for your framed artwork to ship. This allows for print order processing time and custom framing time. "Stretched" and "Stretched & Framed" artwork includes an additional fee for shipping and will be invoiced to the buyer separately from their purchase.
Domestic Shipping Policy: Shipping is calculated and charged at checkout. All "original artwork" will be sent Australia Post Priority or an equivalent service and insured.
International Shipping Policy: International Shipping is calculated and charged at checkout. Most international shipping is charged at $50. All international shipping includes insurance. Buyer is responsible for all duties and taxes that may be imposed on them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded. Please be aware that international shipping times can be unpredictable and sometimes lengthy. We are unable to process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim. See more information on international shipping here.
Incorrect Shipping Information: The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information.
*This document was last updated on November 2023.